Social Media Means
Social Media Means
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A chargeback fee is assessed to you by your acquiring bank. The chargeback fee is used to cover chargeback-related costs accrued by your acquirer. Depending on your acquiring bank, the chargeback fee can vary from $20 – $100. Every dollar lost to chargeback fraud costs you an estimated $2.40.
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Read More »As a merchant, you’ve got a lot going on. You’re trying to run your business, keep your digital storefront up-to-date, manage employees, stay on top of customer service, and make sure you’re realizing revenue. It’s a lot harder than it looks and small costs can add up to large losses. This is why it’s important for you to understand chargeback fees and how they impact your business. Too many merchants brush off chargeback fees, not realizing that there is more to chargeback fee than the dollar amount you’re assessed and penalized. The trickle-down effect of chargeback fees hurts your ability to maintain and run your business. We want you to look beyond the chargeback fee and think about lost revenue, lost merchandise, the time and effort spent trying to fight chargebacks, the damage to your reputation, and your ability to maintain good relationships with your issuers. Yes, when you add it all up – chargeback fees are costly. The good news is this – chargeback fees are avoidable.
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Read More »To put it bluntly, the best way to prevent chargeback fees is to prevent chargebacks. Now, don’t walk away in frustration with this blunt answer. Keep reading and learn how you can prevent chargebacks and the subsequent chargeback fees. It’s worth your time and money to improve your business and payment processes to stop the preventable losses that come with chargebacks and chargeback fees. Eliminate customer confusion . Make sure your billing descriptors are clear and obvious. . Make sure your billing descriptors are clear and obvious. Simple return/refund policy . Keep this policy simple and easy-to-understand. Remember to make it easily available to your customers. . Keep this policy simple and easy-to-understand. Remember to make it easily available to your customers. Good customer service . A strong customer service team can prevent the confusion that typically results in chargebacks. . A strong customer service team can prevent the confusion that typically results in chargebacks. Know your customers . Use a payment solution that provides insight into your customers, allowing you to stop fraud before it happens. . Use a payment solution that provides insight into your customers, allowing you to stop fraud before it happens. Be accessible . Make it easy for your customers to contact you with their problems. . Make it easy for your customers to contact you with their problems. Clear shipping terms. Require signatures for product deliveries. Ensure your shipping timeframes are manageable. Along with these better business practices, you can benefit greatly by opening up the lines of communication between yourself, your customers, and your issuers. When everyone involved in the sales process is able to communicate easily, most issues can be resolved without a chargeback ever being filed.
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