What does Amazon do if you aren't home?

Delivery Information If no one is at the address when delivery is attempted, the personnel of the delivery service partner will post the parcel through your letter box if possible, leave it in your preferred safe place or a secure location, or deliver to a neighbour.

amazon.co.uk - Deliveries from Amazon Logistics - Amazon Customer Service

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Orders shipped by Amazon Logistics will show as "Delivery by Amazon."

Report the incident to Amazon by calling +44 808 164 6718 in the U.K., +353 1800 938 672 in Ireland, or 0800 72 979 in Belgium to receive 24/7 immediate assistance. Safety is Amazon's top priority. While most deliveries make it to customers without issue, we are ready to support you in the event of an emergency involving Amazon Logistics and Amazon Flex delivery drivers. If you witness or experience a serious on-road incident involving a delivery driver, please Amazon Logistics works with local and regional delivery service partners across the UK to deliver Amazon parcels to customers seven days a week. The Amazon Logistics service compliments our current large, national delivery partners and provides additional capacity as more and more customers enjoy Amazon Prime's next day delivery benefits.

Delivery Information

If no one is at the address when delivery is attempted, the personnel of the delivery service partner will post the parcel through your letter box if possible, leave it in your preferred safe place or a secure location, or deliver to a neighbour. A signature will be required on delivery for all parcels valued at £100 or more. Note: During checkout, on the Review your order screen, you'll see the heading What if I am not in under your delivery address. Click Tell us where to leave your package to nominate a preferred neighbour or to select a safe place for delivery. If you'd like your delivery preference to be applied to all future orders to this address, check the Use these preferences for all future deliveries to this address box. Please note that some orders won't be eligible for unattended delivery. Note: Certain items available on Amazon.co.uk are age restricted. By placing an order for one of these items you are declaring that you are 18 years of age or over. Valid photographic ID and a signature of the recipient will be required upon delivery. It is not possible to request that these items be left at a neighbour’s address or in a safe-location and they can't be delivered to a locker or Pickup point. If your order is being delivered to a commercial address or residential apartment block, the receptionist, concierge or mail room attendant receiving your parcel will need to provide a valid ID, showing they are aged 18 or over. If they can’t, the parcel will be returned to Amazon for re-delivery the following day. All information we receive about customers is treated in accordance with our Privacy Notice Certain items available on Amazon.co.uk are age restricted. By placing an order for one of these items you are declaring that you are 18 years of age or over. Valid photographic ID and a signature of the recipient will be required upon delivery. It is not possible to request that these items be left at a neighbour’s address or in a safe-location and they can't be delivered to a locker or Pickup point. If your order is being delivered to a commercial address or residential apartment block, the receptionist, concierge or mail room attendant receiving your parcel will need to provide a valid ID, showing they are aged 18 or over. If they can’t, the parcel will be returned to Amazon for re-delivery the following day. All information we receive about customers is treated in accordance with our If a delivery service partner can't deliver your parcel on the first attempt, delivery will automatically be re-attempted for up to four more times. You can select a date for redelivery by clicking on the Track Package button beside the relevant order, in Your Orders. If your order is eligible for redelivery, you’ll be able to click the ‘Request reschedule’ link. If a delivery service partner is unable to successfully deliver the parcel, it will then be returned to Amazon and a refund will be processed to your payment card.

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Note: Deliveries to commercial addresses will only be made Monday - Friday.

You may find that the tracking will sometimes show that a parcel has been delivered, but you haven't received it. In these instances, and only if you’ve instructed us to do so, we'd recommend that you check to see if the parcel was left in your specified secure location or with one of your neighbours. You can visit our Help Page for more information. If you've checked these places, and you still can't locate your parcel, please Contact Us and we'll be happy to look into it for you.

amazon.co.uk - Deliveries from Amazon Logistics - Amazon Customer Service

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