Social Media Means
Photo: Eli Sommer
The first rule of Social Media is that you don't talk about Social Media. Meeting after meeting, presentation after presentation, there is a lot of focus on social media marketing and understanding its arcane to take advantage of it.
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A lot has been said about social media over the past 5 years and it is still one of the most popular topics in the marketing world. From expressions of doubts of usefulness and concerns about privacy to massive adoption of the “new conversation platform” and fanatics about the “social media revolution”. From “how to pimp your Facebook Page” and get tens of thousands of fans to success stories of brands increasing and monetizing their customers’ engagement through record sales on Facebook. With all the hype about social media year over year, and while organisations are still grappling with the phenomenon and trying to find a way to leverage and monetize it, I find it sobering to be able to have a few rules around the evolution of the connected world into a social Web, linked through ever evolving social and mobile networks. So I propose a first rule for the science of social media marketing, purposely meant to be counter intuitive and make us pause for a second and realised that this mystic, even though very impactful and somewhat complex, shouldn’t be the main focus of an organisations marketing efforts. The first rule of Social Media is that you don’t talk about Social Media. Meeting after meeting, presentation after presentation, there is a lot of focus on social media marketing and understanding its arcane to take advantage of it. To be clear, social media, in my opinion, is an extraordinary distribution channel with an embedded feedback loop. So yes it’s a super channel, a social channel with an exponential adoption rate. Nevertheless, it’s just a channel. And at the end of the day, it’s just technology. Talking about social media for me is like talking about technical infrastructure: the wires, the links, the triggers, and capacity of a distribution system. With this view of what social media is, it’s hard for me to remain excited about it and hence I need to manage my clients’ expectations about my take on the topic.
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