What makes a great leader?

A good leader should have integrity, self-awareness, courage, respect, empathy, and gratitude. They should be learning agile and flex their influence while communicating and delegating effectively. See how these key leadership qualities can be learned and improved at all levels of your organization.

ccl.org - The 10 Characteristics and Qualities of a Good Leader | CCL

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Leaders shape our nations, communities, and organizations.

We need good leaders to help guide us and make the essential large-scale decisions that keep the world moving.

Our society is usually quick to identify a bad leader, but how can you identify a good one? What would most people say makes a good leader?

Based upon our decades of research, we’ve found that the best leaders consistently possess certain fundamental qualities and skills: TIP: Download a visual summary of these essential characteristics of a good leader in PDF format to keep this list at your fingertips as a reminder.

1. Integrity

Integrity is an essential leadership trait for the individual and the organization. It’s especially important for top-level executives who are charting the organization’s course and making countless other significant decisions. Our research has found that integrity may actually be a potential blind spot for organizations, so make sure your organization reinforces the importance of honesty and integrity to leaders at various levels.

2. Delegation

Delegating is one of the core responsibilities of a leader, but it can be tricky to delegate effectively. The goal isn’t just to free yourself up — it’s also to enable your direct reports to grow, facilitate teamwork, provide autonomy, and lead to better decision-making. The best leaders build trust in the workplace and on their teams through effective delegation.

3. Communication

Effective leadership and effective communication are intertwined. The best leaders are skilled communicators who are able to communicate in a variety of ways, from transmitting information to inspiring others to coaching direct reports. And you must be able to listen to, and communicate with, a wide range of people across roles, geographies, social identities, and more. The quality and effectiveness of communication among leaders across your organization directly affects the success of your business strategy, too. Learn how effective communication and better conversations can actually improve your organizational culture.

4. Self-Awareness

While this is a more inwardly focused trait, self-awareness and humility are paramount for leadership. The better you understand yourself and recognize your own strengths and weaknesses, the more effective you can be as a leader. Do you know how other people view you or how you show up at work? Take the time to learn about the 4 aspects of self-awareness and how to strengthen each component.

5. Gratitude

Being thankful can lead to higher self-esteem, reduced depression and anxiety, and better sleep. Gratitude can even make you a better leader. Yet few people regularly say “thank you” in work settings, even though most people say they’d be willing to work harder for an appreciative boss. The best leaders know how to show gratitude in the workplace.

6. Learning Agility

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Learning agility is the ability to know what to do when you don’t know what to do. If you’re a “quick study” or are able to excel in unfamiliar circumstances, you might already be learning agile. But anybody can foster and increase learning agility through practice, experience, and effort. After all, great leaders are really great learners.

7. Influence

For some people, “influence” feels like a dirty word. But being able to convince people through the influencing tactics of logical, emotional, or cooperative appeals is an important trait of inspiring, effective leaders. Influence is quite different from manipulation, and it needs to be done authentically and transparently. It requires emotional intelligence and trust. Learn more about how effective influencing can be a game-changer.

8. Empathy

Empathy is correlated with job performance and is a critical part of emotional intelligence and leadership effectiveness. If you show more inclusive leadership and empathetic behaviors toward your direct reports, our research shows you’re more likely to be viewed as a better performer by your boss. Plus, empathy and inclusion are imperatives for improving workplace conditions for those around you.

9. Courage

It can be hard to speak up at work, whether you want to voice a new idea, provide feedback to a direct report, or flag a concern for someone above you. That’s part of the reason courage is a key trait of good leaders. Rather than avoiding problems or allowing conflicts to fester, having courage enables leaders to step up and move things in the right direction. A workplace with high levels of psychological safety and strong conversational skills across the organization will foster a coaching culture that supports courage and truth-telling.

10. Respect

Treating people with respect on a daily basis is one of the most important things a leader can do. It will ease tensions and conflict, create trust, and improve effectiveness. Creating a culture of respect is about more than the absence of disrespect. Respectfulness can be shown in many different ways, but it often starts with simply being a good listener who truly seeks to understand the perspectives of others.

ccl.org - The 10 Characteristics and Qualities of a Good Leader | CCL

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